Job Title: Customer Service Representative (Bilingual English/Spanish)

Industry: Beauty / Skincare

Location: Onsite in Irvine, CA

Schedule: Full-time, Monday-Friday, 8:00 AM-5:00 PM

Temp to hire

Pay Rate: $22/hour

About the Role

Our client, a growing company in the beauty and skincare industry, is seeking a Bilingual (English/Spanish) Customer Service Representative to join their team onsite in Irvine, CA. This is a high-touch, white-glove support role, serving as the main point of contact for customers and distributors. The ideal candidate will have excellent communication skills, a passion for beauty and skincare, and experience managing customer requests from start to finish.

Key Responsibilities

• Respond to customer and distributor inquiries via email, phone, and chat
• Handle full-cycle customer support - from initial contact through full resolution - including:
  • Product questions and recommendations
  • Order tracking and fulfillment
  • Returns, exchanges, and account support
• Build and maintain strong relationships with distributors
• Collaborate with internal teams (Operations, Logistics, Marketing, and Product) to enhance customer experience
• Translate and adapt marketing or product content for Spanish-speaking audiences
• Represent the brand with professionalism, empathy, and enthusiasm for skincare

Qualifications

• 1-2 years of full-cycle customer service experience (owning cases end-to-end)
• Fluent in English and Spanish - written and verbal
• Strong communication and relationship-building skills
• Experience in beauty, skincare, or luxury consumer goods preferred
• Organized, detail-oriented, and comfortable multitasking in a fast-paced environment
• Proficiency in CRM or helpdesk software

Compensation & Benefits

• $22/hour
• Full-time, onsite position with consistent weekday hours
• Opportunity to grow within a global beauty brand
• Supportive and collaborative team culture
• Employee product discounts

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.